Billing
What if I can’t pay my bill?
Last Updated: May 16, 2022We know that communication is the key to success, and this extends to communicating with all of our residents. If you are falling behind on payments, please contact your leasing office for resources for potential rental assistance.
When is my rent due?
Last Updated: August 10, 2022Your rent is due on the 1st of each month. However, as long as your rent is paid by the 5th of the month you will not incur late fees.
Can I pay my bills online?
Last Updated: August 10, 2022Click here to log in to your TWA portal or create a new account. Under the “Charges” section in the. Center of the page click “Make a Payment.” We highly recommend that you enable AutoPay. By clicking “enabling AutoPay” at the. Top of the Make a Payment Screen. This will allow your payment. To be...
What fees are associated with paying online?
Last Updated: August 10, 2022If you pay by ACH with a checking or savings account there are no fees. Our payment processor does charge a small fee for credit and debit cards. These fees can vary based on the amount you pay.
How do I figure out how much I owe?
Last Updated: August 10, 2022Simply visit your TWA portal by clicking here. Your open charges can be viewed in the center of the screen on your Dashboard under “Charges.” You can also view. Detailed transactions by clicking “Transactions” at the very top of the screen. If you do not yet have a TWA portal just click the link above...
What other costs can I expect to pay?
Last Updated: May 16, 2022While your home loan payment may be your biggest expense, you will have other regular payments. They may include utilities, property taxes, lot rent, insurance, routine maintenance, and other service fees such as water and sewer. Today’s manufactured homes are built to meet new national energy standards set by the Department of Housing and Urban...
What is lot rent?
Last Updated: August 10, 2022Lot rent is the amount of money you pay each month to rent the land that your home is placed on. Lot rent varies by community so contact the community manager for details.
How do I receive my bill?
Last Updated: August 10, 2022Bills are posted on the TWA portal and are available at any time by logging into your TWA portal. The next month’s charges are typically posted around the 25th of each month. We also email statements each month on or around. The 25th. If you do not currently receive the monthly statement emails, contact your...
Do you rent homes or allow rent-to-own?
Last Updated: July 6, 2022We do rent homes pending availability in our communities. We also offer rent-to-own where it is legally permissible.
What is the cost of your lot rent?
Last Updated: August 10, 2022Lot Rent varies by community. You can visit our Communities page to find the community you are interested in, and contact us regarding the community you are interested in to find out more.
Does lot rent go up every year?
Last Updated: August 10, 2022This is hard to predict, however generally speaking yes, lot rent does increase annually in order to cover rising costs such as insurance, taxes, labor, fuel, and materials.
Can I pay my rent using cash?
Last Updated: August 10, 2022Yes you can. Simply request a CashPay form from your community manager. You can then take that form to a local retailer like WalMart to pay using cash. You can find CashPay locations by clicking “CashPay Locations” on the home screen.
What is CashPay?
Last Updated: August 10, 2022CashPay is a simple safe way to pay using cash. The process works almost the same way as buying a money order and can be used at many places that sell money orders. Simply request a CashPay form from your community manager. You can then take that form to a local retailer like WalMart to...
Can I set up auto payments for my rent?
Last Updated: August 10, 2022Yes! You can sign up by going to your TWA portal and clicking “Make a Payment” Then click “enabling AutoPay” at the top of the page. You can also fill out the EPay Authorization form here. Be sure to read the instructions carefully. We highly recommend you write “TBD” in the amount section or you...
Can I pay with a check or money order?
Last Updated: August 8, 2023Yes you can but we do not recommend it. Payments can be lost or stolen in the mail and this does not excuse the tenant from making their payment on time. We have multiple payment methods that are easier, cheaper, and safer. Using CashPay is the same process as purchasing a money order. EPay can...