Maintenance
How is the community managed?
Last Updated: August 10, 2022All of our communities have an onsite manager, many of whom live in the community and are also residents. Depending on the community, we may or may not maintain an onsite office. Regardless, your manager can be reached by phone or email (see Community contact page or your TWA portal); if you receive a voicemail,...
Who is responsible for plumbing issues?
Last Updated: August 10, 2022The simplest way to determine who is responsible for a plumbing issue is to first determine what plumbing would exist on a vacant lot. The plumbing that is in place on a vacant lot is the responsibility of the landlord. Any plumbing from the ground up is the responsibility of the tenant. Any plumbing issues...
Are tenants responsible for their own lawncare?
Last Updated: August 10, 2022The short answer is yes. However, contact your community manager if you are interested in purchasing a lawn care plan.
Can I make improvements or add on to my home?
Last Updated: August 10, 2022You will need to submit a home improvement form first for approval. Once management has approved your request, you will need to get a permit if you are adding on a deck, or enclosed space to your home. Home Improvement Form
Are utilities included?
Last Updated: August 10, 2022Utility inclusion varies by Community. Please contact us regarding the community you are interested in to find out more.
Are tenants responsible for shoveling snow from their sidewalks and parking areas?
Last Updated: August 10, 2022This varies by community. Please contact your community manager to find out more.